Last updated on July 23rd, 2019
How to make a Complaint to Candy
Candy operates an easy to follow complaints procedure. The first step is to call the complaints line on 01685 721222. If yours is not, then the subsequent steps to take are clearly shown on the website.
Full contact details are listed long with how Candy will handle your complaint and what they require from you.
Candy complaint contacts like Phone, email and support form
Complaint via Phone number : 01685 721222
Reservations From UK:
Complaint via Email : email@example.com
Complaint via Support Form : Candy Support Form
Candy complaint website : www.candy-domestic.co.uk
Corporate Head Office address
Also Read: Braun complaints email & Phone number
More contact number’s of Candy
Candy Accessories: 03443 712758
Service Support:- 03444 995599
Candy is a European domestic appliance company originally based in Brugherio, near Milan. It is a subsidiary of Haier. Candy’s appliances are better known more through their continued marketing of the Hoover and Kelvinator brands.
Products & Services
Also Read: Bosch complaints email & Phone number
Hopefully, We helped you to get some genuine records for Candy Complaint information.
Use below complaint form to discuss problems you have had with Candy, or how they have handled your complaints. Initial complaints should be directed to Candy directly. You can find complaint contact details for Candy above.
Candy Customer Complaints
Average rating: 2 reviews
Jun 9, 2021
Candy Alise washer dryer
I bought a Candy Alise washer/Dryer. Started leaking in June. I contacted Candy and they said they would send an engineer out. He came out, said the Tub was cracked and he had to order the part, should take a week to come.
So we waited, the day came and went the engineer didn’t arrive. Contacted Candy, they said He came to our house but we weren’t in, he took a photo of our house and put a card through the door.
I challenged this as I was in especially to let him in ALL DAY.
So they arranged another date so again I waited and NOTHING! So I called them and they said he hasn’t come because I’m getting a new machine. So I thought oh great, I asked when? And they told me someone would contact me.
NOTHING! AGAIN! So I contacted them again..... they told me that I had called them and told them not to fix my washer as I was having a new machine??? Eh??? Why would I call them and tell them that? I just wanted my washer fixed, they told me I was getting a new machine.
So they gave me ANOTHER engineer visit for the 7th of August ( 8 weeks after my washer broke down) the engineer called me at 3pm to tell me he hasn’t got the part and won’t be coming 🤬🤯😡🤯🤬😡🤯🤬😡
So I had to contact THEM again and the ya ranged for another appointment for the 18th, that came and went with no mention so I called them again, they said no one came or called me because they haven’t got the part!!!!!!!!!!
So now currently they have me down for another appointment for the 26th of August ( today is 19/08/202) it will be 10 weeks since my washer/dryer broke down. Is their ANY chance that you will honour your warranty as until my washer is fixed this isn’t going away!
Jun 9, 2021
Candy CSC1365WE Freestanding Fridge Freezer - White 653/4460
City where company is located (optional): Penzance
Fridge freezer delivered this morning - on unpacking found chip on door frame. Rang and waited 28mins, spoke to a man, name unknown, who was very aggressive in manner. Not good - damaged white goods from manufacturer and unhelpful customer service. Want to know what can be done with the product please.