Last updated on December 2nd, 2022
How to make a Complaint to British Airways
Call the British Airways on their complaint number in the first instance on 0344 493 0787. If this does not resolve the issue for you, then you should write to the British Airways via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.
British Airways complaint contacts like Phone, email and support form
Complaint via Phone number : 0344 493 0787
Reservations From UK:
Complaint via Email :
Complaint via Support Form : British Airways Support Form
British Airways complaint website : www.britishairways.com
Corporate Head Office address
Waterside, Harmondsworth, West Drayton UB7 0GA, UK
Also Read: Bristol Airport complaints email & Phone number
About British Airways
British Airways is the flag carrier airline of the United Kingdom. It is the second largest airline in the United Kingdom, based on fleet size and passengers carried, behind easyJet. The airline is based in Waterside near its main hub at London Heathrow Airport.
Products & Services
Also Read: Birmingham Airport complaints email & Phone number
Hopefully, We helped you to get some genuine records for British Airways Complaint information.
Use below complaint form to discuss problems you have had with British Airways, or how they have handled your complaints. Initial complaints should be directed to British Airways directly. You can find complaint contact details for British Airways above.
British Airways Customer Complaints
Average rating: 10 reviews
Oct 29, 2022
BA handling and customer service at Heathrow
City where company is located (optional): London
BA0294 -delayed landed LHR 08:55, 20-02-22. Baggage delayed for over 2 hours and told to leave baggage area and return later. On return the baggage phone at T5 out of order. Security refused permission to get baggage. Told to go to check in desk, staff had no training to support us or how to gain access even though we were told we could be escorted to bags. The main supervisor ( with Silver tie) was singularly rude and unhelpful and told us to go home. We have all our belongings in the case and travelling onward early Tuesday. The staff are clearly untrained and cannot cope with any deviation . Your supervisor who was working at 14:00 does not have any customer relationship experience and just walked away mid conversation.
Oct 29, 2022
Travel London Connection
City where company is located (optional): Washington DC
Samson Afolabi, 9826 Linwood Avenue, Lanham, MD 20706
British Airways Customer Care Service / Department
Attn: BA Customer Care Manager
11 West 42nd Street
New York, NY10036
RE: Complaint for Being Neglected and Uncared For During Connection Flight in London to United States
Reference- Class of Travel: First Business (BA Executive Club No. 19185212)
I had business class from Washington DC/London/Lagos/London/Washington DC on British Airways Flight BA 216 to Lagos and by return through London and BA 74 through London to Washington DC on December 20, 2021.
On my return from Lagos, I was emailed at zero hour to report at the airport in the morning with all inconvenience and on arrival to London BA cancelled my connection flight to Washington DC. BA did not provide any other connecting flight for me and failed to make any alternative stay over accommodation/ lodging for me. BA willingly left me with no respect and ignore my complaints for any lodging since the connection was cancelled through no fault of mine.
I went to your flight information desk and was told no alternative arrangement made for me. I was totally left stranded and had to lie on the cold waiting area and driven from one terminal to the other, from one sitting areas in the terminal to another with no respect for human being feeling or fair treatment from the evening of the day of arrival till the noon time of the following day with no customer care services or help by any BA staff.
I was made to miss all my business appointments and schedules for the next day in Washington DC due to the failure to arrive the previous day night into Washington, DC. I didn't plan for this next day arrival that caused me to miss all my day scheduled meetings and appointments for my business in Washington DC. I booked British Airways to arrive Washington DC around 3:00-4:00pm in the afternoon of the same day flight from London and not in the second day as BA treated me with no dignity and respect of mankind.
From all indications, I have the believe that I have been treated so badly badly and disrespectfully because of the color of my skin as a black man while the other color that BA respect most will be treated and care for with high honor and all respect in the world. This is unfair and am totally disappointed, though not surprised, to have been a business class customer on your BA fight
Oct 15, 2022
City where company is located (optional): london
Shocking Airline please do not fly with them we were going to Dubai on holiday with our daughter the food was dis gusting it was cold . The staff wore masks around their chin so much for Covid 19 . On the way home the food was bad the chicken has hair on it no one on the flight ate it . Then we arrived in London and missed our connection to Manchester we could not get of the plane as the doors would not open over 35 mins it took did not get home until the next day shocking stay away from this airline