Hoseasons Customer Service: Phone, Email, Contacts.

I'm complaining about the caravan we were put in in last week it was unsafe due to shower cover being broken,we went to reception and asked to be moved they said a part was on order so the knew it was unsafe,we were then insulted by being shown a disabled caravan,they had one more left to show us which we accepted,so we spent the evening packing and then unpacking again,we think we should be compensated for this and was lucky my partner wasn't electricuted,I hope u can respond in a good way as this ruined our first holiday since COVID ,from Mr D Roberts

On arrival we were given a card to put in car window as we had 3 cars they sId if you want more cards go to shop and buy them really thats petty. Lining of long curtain to doors onto decking wss ripped 2 seater settee seat cover zip broke cover comong off. Not enough kitchen ware for 8 people fireplace dusty spider webs on ceilings cleaning not brilliant even with extra time my booking ref 22018855

Why is it tell me that Hoseasons can respond at once if you are booking a holiday lodge, but do not respond at all if you have complaint.
WE have been emailing their customer services since the 7th June this year we send emails at least once a week, and have written their CEO now Five times and still no response, WHY?

I have been emailing your customer services since the 7th of June this year we a party of four were supposed to have a VIP lodge, which turned out to be well below the standard lodge rental. we have been dealing with your company for many years now and have many very good memories , from our visits to your parks. However this holiday we had in May 21ts till 28th this year was disgraceful , i will tag on one of my emails on this now and you can read what i have said about this VIP lodge
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party
FOR THE ATTENTION OF YOUR C.E.O.
SIMON ALTHAM
Dear sir,
I am writing to you again hoping to get a response please read the email below and give me some form of response.

Dear Sir/Madam,
I am writing To you on Behalf of our party of four, who stayed at Penrhos Park from the 21st May 2012 till the 28th may 2021
Our booking reference number`21570551 allocated to lodge F 2 ( VIP or nor VIP )
We as a family we have booked with your very reputable company on a number of occasions, and have always been impressed by the way your parks are kept, the cleanliness of everything, including your lodges, we have enjoyed many weekends, and week breaks, all of which have left us with many happy and unforgettable memories your sites are to say the least stunning
However this last break we had will be remembered for different reasons altogether.
We were told that there would be a delay in getting into our lodge as your people were doing a deep clean to all the lodges before the next people came to use them, good we thought, because you were looking after our well being. Nice to know.
We received our key early, so off we went to our lodge, happy days, we opened our door with difficulty entering and took our bags from the car into the lounge as we normally do, then things changed from being good, to quite bad in our opinion.
As usual we start with taking all the dishes out of the cupboards, all the crockery, cutlery, glasses, pans, and anything we intend to use, everything must be washed and dried, and replaced ready for use. One of the pan handles was very loose so one of the girls asked reception for a screwdriver,
( answer was no we don't have one, ) good start, your people should be aware of the implications of this, if the pan was full of hot water and the handle came off, this could be quite dangerous. I am sure you will find that your legal responsibility is to check those things, the rules are quite clear H&S should be, I would have thought one of your top priorities.
We have to say there were bits of food on two of the plates and the utensils that were in the container on the worktop had food stuck to them, and the pans needed a really good scrub, which we feel should have been done by your people.
Okay we thought this is not THAT bad, we went to lay our clothes away,into what can only be described as very tatty looking wardrobes. All the shelves and the surrounds were very badly chipped and peeling, the dressing table top was blistered, not a good impression, and not very VIP. This made us wonder how was in charge of the running of this lodge.
The twin bedroom had three storage drawers and a wardrobe with one shelf that was not reachable, no other shelves of any kind, not good we thought, and not very VIP. As VIP's do not live out of their suitcases on holiday.
Then we come to the bathrooms, we have never seen such badly kept bathrooms, the standard of hygiene was terrible in both bathrooms, the floor coverings need replacing ,no sealant at all in the showers, at the bases there was only filthy black lines all round, where the sided meet the base, The base of the showers were very badly kept with months of grime in the corners of the base inside, the outside of the bases were also very badly kept with months of dust, dirt, and grime in the base recesses.Something that we feel was unexceptable.
Lounge area well, where do we start here curtains dirty, wall paper should have been replaced at least one year ago, this was also dirty and tired, all the doors were in need of a really good clean,or better still to be repainted, there had been something splashed on the side of one of the loungers, the coffee table had stains and a partial hole dug into it, and should have been replaced some time ago, and there is a filthy mark on the side of the radiator, this lodge is in the bottom end of the market and needs a LOT of T.L.C. or better stripped and refurbished Certainly not a VIP lodge.
You should consider smaller people, all the shelves and cupboards on the upper level in both the bedrooms and kitchen were unreachable by two our party, I do think this is the first time we have experienced this, and it meant that we had to assist them, the kitchen and the bedrooms are for people over six feet.
All the U.P.V.C. doors in the lodge need to be jacked up or reset, the front door sticks, and a small person has to push this quite hard and is in danger of falling into the lodge, when the door is pushed with force. The primary door right hand in the lounge has drooped and you can see daylight when it is closed.Not VIP is it?
On the 24th May we watched the cleaners arrive to clean lodge F 1.
They arrived at 10-20 am approx two women, They were there approx 40 mins, Deep Cleaned? Is this time for a deep clean to be done? WE THINK NOT, something that was borne out in our own VIP lodge.
The people who service the hot tub arrived at 10-40 am approx. after some effort started to empty the hot tub, as this was being done one of the chaps started to clean the hot tub, he used a small spray and a scoring pad that one would use for doing the dishes at home.He just did the parts that he could reach from the outside, the tub,further down was not touched, and the bottom of the hot tub was not cleaned at all, in our opinion the most important part was missed altogether. Was this how our hot tub was cleaned we wondered?. ( NOT VIP is it? ) I am six foot tall and I just managed to reach a bit short of the bottom of our tub which is the same as F1's
Our plans for the day, breakfast, shower and shave, get dressed and go out. We had our breakfast, washed up and tidied up and were ready to shower,and shave. However this didn't happen because there was NO HOT OR COLD WATER. We wondered why, on investigation, we found the people who were doing the hot tub had turned on the taps which are located at the back of lodge F 2 to fill up the tub In lodge F 1. Surely this situation should not happen?. Let me put this into perspective, for One Hour Thirty Five minutes, we could not shower, shave or do any of our ablutions, not a nice way to treat your VIP guests is it? we could not even have a cup of tea, not very VIP.is it?
Is there a reason why there is ON water feed to lodge F 1? or is it just a cost cutting exercise ?. In our opinion this was disgraceful, we were not impressed by your treatment of your supposed VIP guests, we were not even informed of this situation, absolutely disgraceful..
There are two really important issues that need to be addressed, this is with regards to Health & Safety issues.you need to put these in place as a matter of some urgency. The steps from the parking area are not adequate as the tread is too small, which means the front of your foot takes all your weight, two of our party slipped using them. not very good is it? Those are even worse when wet as there is a residue from the weathering on the wood.
The other thing we must inform you of is that in the twin room there is a socket which is just by the door of the wardrobe, when this is used and one comes to remove the plug from the socket, ( the whole socket and the back box, COMES ALL THE WAY OUT OF THE WALL ). WOW were we surprised to see this happen? I don't think this was safe let alone VIP do you?.
There are other things that we could comment on, one of which is that the fridge did not have a bottom slide in drawer at the bottom, you say in your information pack, that one should go the the site manager and draw their attention to the things that are wrong, if you read this email you will see that all this would have been impossible to put right, there would be no point as the things that did happen sort of spoiled our holiday.
The fact is, there is no way your company should have this lodge on the market and let as a VIP accommodation. Or anything else.
We have thought long and hard about sending this email and we feel that there should be a large portion of the money we paid refunded, if not all of it, as compensation, as a matter of course. As we did not, in our opinion, get the VIP lodge that we paid for, a VIP lodge is upgraded from the normal lodges, not downgraded.
.We are very unhappy about this, and because our holiday was spoiled by your company's bad management of your lodges,We think that our company should put something in place for any future bookings we may make.
We always take loads of photos of all damages etc. just in case,.we can supply you with these if you require them.
Our thoughts are that whoever is in charge of the running of your lets should be replaced.
WE hope rather than take our word for this situation, you might investigate the situation for yourselves, and make your own decisions whether this lodge is, or is not VIP accommodation.
Another possible thing you might do is check who is running this park, you can imagine what we will be telling friends and family about your lodge F 2.
Sent on behalf of all parties
yours Faithfully
Ronald Scorgie

Post script
There is just one other thing. We were under the impression that your company owns the lodge F2 that we were allocated on our arrival at Penrhos Park and when I phoned the lady at the park today. She told me that she owns this lodge. This is really not on, your people must surely inspect all your let's and if you don't how can you know what is,or is NOT VIP. This lodge F2 was well beneath the level of disgusting. We really do feel that you owe us a substantial sum of compensation. We feel that your company has stolen our money, with no regard for our safety nor our wellbeing. If this is not forthcoming we will escalate this complaint. We look forward to your speedy response to this complaint.
Your company really needs to take a look at this place, and tell us in your honest opinion if this is one of your so-called VIP accommodations.
Yours Faithfully
Ronald Scorgie on behalf of our party

Dear Sir or Madam
I sent in a complaint to Park Dean regarding my stay at there caravan resort.
They sent back a reply to say “because I booked through Hoseasons ie third party, that I had to put in the complaint to you and then you would pass on the complaint to customer service Park Dean caravan resorts”!
It sounds to me a bit of a fob off. So here is what happened:::;
On the 05/06/21 - 12/06/21 my wife and I stayed in Unit A12 at Sandford Parkdean Resorts.
We were invested with ants in the caravan, so we went down to the reception to complain about them.
They said they would send someone over to deal with the problem.
We went out and when we returned later in the day, we found that someone had came and brushed up all the dead ants.
Later in the evening all the ants came back loads of them.
So the next morning we went back to the reception to complain again and they said they would send someone to clean up and put Gell packs down.
So we went out and returned later in the afternoon to find loads of ants in the kitchen again, but also the ants there in both bedroom doors. Never saw any Gell packs anywhere.
So we got back in the car and went to Tesco’s to get some ant spray and a spray of Febreze because it was very musky in the caravan.
We sprayed the ant spray down everywhere the ants were and for the last three days of or holiday the Ants Didn’t come back and plus the caravan smelled much better.
My husband as OCD so he suffered the whole time in the caravan.
The two cans of spray cost £5:00 and there was a 10 mile round trip.
We have the Tesco receipt and we have some pictures of all the ants in the caravan if you need Proof.

My Details:
Mr Stephen Barnes. 127 Homestead Lane, Welwyn Garden City. AL74NZ
Parkdean Booking No 8695625. Hoseasons Booking No 22636424.
I do hope you can help please??

Yours sincerely Mr & Mrs S Barnes

we have just returned from our holiday i was disapointed that we did not get the carvan i booked the ref no you give was 22980573 and they give me BK00054346 bathroom light did not work and their was damage on the door frames and beds wheir not made up as said they would be was not worth the money i paid would not go again very disapoinet

Tried to book a short break for a caravan holiday but the web site kept crashing, phoned the park direct but they were to busy to help this is not acceptable , the first family holiday in 10yrs and i cannot get anywhere.