H. Samuel Customer Service: Phone, Email, Contacts.

Called in today 02/07/23 at about 11.30 asked to try on T bar bracelet priced at £129.99 it fitted nicely, then asked advice on earrings chose some studs priced £39.99 went to pay and was charged £238.99, I said no that's wrong should be £170 assistant went to check oh no wrong bracelet been put there so it's £238.99 no I'm not paying that it clearly says £129.99 well it's wrong one, well don't want it then took my card and started to walk out, what about your earrings the assistant said, I'm not purchasing anything from you and will make sure I let my friends and family know what poor survive you give, no apology was given to me at all

Some months ago I had 4 batteries put into my Casio Thermometer,Barometer,Compass watch having retrieved the watche & paying some £32 for new batteries & having the watch sealed . a day after having had the watch repair I noticed condensation getting into the lens I returned the watch to the shop & was informed that the watch needed a service £165 quoted I couldn't understand however under stress from the staff I agreed & was told that the battery money would be refunded . some Months went passed & due to Covid I didn't recieved my watch back I was howeer told that the watch was locked away safely later when the lockdown ended I went to collect the watch, but didn,t receive the watch no apology or otherwise attitude of staff was to say the least disgusting agin some months later I went to the shop only to be told that a part was needed & that part couldn't be located laterat another time I was told that I would be offered a replacement watch at a discount price eventually I was told that a 40% discount would be offered with the disgusting attitude of staff no way was I going to have any dealings with Samuels I was eventually told to come & collect my watch & bring my receipt, ordinarrilly I might have considered an alternative BUt I repeat the disgusting attitude of staff there was no wy I wanted anthing to do with he Firm . the watch was a gift some 20 years ago & was purchased from Samuels Kingston Branch & always seen to by Samuels or Casios them-selves I have now recieved Claim forms from the Court & m about to make a claim however looking for head office address I came across this form so I thought I would write this & see what the firms reply would be

I am writing to inform the manager of this service, about an employee seen at The H Samuel Jewellers Store, KIlburn High Road, London, in 2003. he is described as afro-caribbean origin, medium quite slim built, medium length corned row hair, wore a suitable clothing and shoes, possibly aged between 18-30 years, sales assistant/other. A customer had given him her mobile phone number. He replied back to her in a teasing disrespectful manner, along with associates. Please could you check into this person and the written mobile number given to him immediately.