Specsavers Customer Service: Phone, Email, Contacts.

I am writing to inform the manager of this service about the following employees seen at the Specsavers Store, in Wembley, London. 1, this person is a female, asian origin, medium quite slim built, shoulder length hair, wore specs, wore a uniform/clothing and shoes, possibly aged between 40-55 years, optical assistant/other. She gossiped, rudely, to an employee about a visitor seen instore. 2, this person is a female, asian origin, medium quite slim built, shouldrer length hair, wore a uniform/clothing and shoes, possibly aged between 20-30 years, optical assistant/other, seen at the reception point. She gossiped, rudely, to about 1-4 visitors, about a visitor seen instore. No aggravations were caused. 3, this person is a female, afro-caribbean origin, medium quite slim built, medium length hair, wore a jacket/casual clothing and shoes, possibly aged between 60-70 years, visitor, seen in the waiting area, between 1-31 June 2023. I, assume, she looked or took something out of a visitors carrier bag, left in the waiting area, before, putting it onto a chair. Please could you check into these persons and for money given to the optical workers, from the visitors, and spectacles for recycling, missing items, immediately.

I ordered prescription glasses and sunglasses 4 weeks ago. Not ready. Visited and rang branch several times. Were told despatched 2 werks ago. Went in today. One pair in lab and no idea about other. Lack of concern and no real apology. Asked for and received refund. On holiday from Wednesday so no sunglasses. Will not be going back. Many years my family have used Specsavers. No more. Complete lack of customer care. Couldn't care less attitude. Had to give a rating in order to process complaint but nit deserving on even one star

I waited 20 mins longer for my booked appointment & when i was finally seen the optician i saw was very sharp spoken when i entered the room no "hello how can i help today" just sit there ( pointing st the chair) - then i didnt catch what she said a couple of times & she just said abruptly are you deaf that us just part of the consultation i eventually had to leave as was getting upset

I had an eye test at the Barrow store in December 2022 which was fine. I’ve been trying to get some new glasses because my prescription has changed. But no not that simple! Why when you can walk in to a city centre store with no appointment and choose a pair of frames but can’t walk into a small town store without having to make an appointment which you can’t get for love nor money! And certain staff are so rude. I have asked for a copy of my prescription so that I can go elsewhere and spend my money on new frames. Not good enough! And the store is empty every time I call in because they don’t phone you back when you have left a message on their voicemail.

I went in to make two appointments and I have never been spoken to so rudely
I think they need a bit more staff training
I certainly will not go back there I will choose another opticians if this is the way you are treated
In my job in the NHS I would of got a disciplinary for being so rude

After having my I test which was very good and well organised
I was very angry to be told that it was at least £50 more to have my frames reglazed and cheaper to select new glasses WHY ..

I will never go to the Uxbridge store the store manager is so rude her behaviour towards me was like I was nothing.

had my hearing aids sent back to manufacture siemans after 3 weeks recieved a call to say they were ready to pickup i opened the package and there was only one one in there he went away for a while then came back and said they will be posting the other one backtoday after waiting another week i went back to the store to ask why i had not received it i was then told they might have sent one of them elsewhere i said why would someone opening a package with two hearing aids think to himself i will check one of them and send the otherone somewhere else i put it to him that i think you have lost it he away for a while whhhhhhhen he came back he tod me that they still got it and would send it back that day a week later it did not arrive spoke to the manager again he said he had spoken to seimans and they posting it back same thing did not arrive this has been going on for over seven weeks they now have come up with a new story that siemans are waiting for new stock to arrive so it has been lost although i dont think by seimans i dont believe that they have had any contact with them

I was told in writing what to expect at my post surgery follow up appointment. At specsavers Bridgnorth no drops were administered to dilate and examine the eye. Just a shortened version of a normal eye test. The NHS says no new glasses should be prescribed until 8 weeks post surgery. She prescibed glasses and was resistant when I said I would continue to follow my clinic advice to experiment with current glasses until the second eye is done. She snorted derisively " Good luck with that!". She made unsubstantiated comments that cataract surgery had caused nystagmus with no further explanation or advice. And she failed to answer any of my questions - in fact seemed to resent them. I complained to the store but,of course, since my complaint was about her she dismissed it without addressing any of my issues but made a personal attack on me and closed my record.

Eyesight changes required a new set of glasses - First sight test 13th July. New glasses arrived 28th July. Very poor results - new eye test 13th August prescription changed better results on new glasses received 27th August. However constant readjustments on positioning of glasses carried out since then. Misjudged distance in garden 23rd September due to poor positioning of glasses, Fell over, bruising face and damaging one lens on glasses - not covered by warranty apparently, so I'm not happy
Shirley Collier