Specsavers complaints number & email.

I went in to make two appointments and I have never been spoken to so rudely
I think they need a bit more staff training
I certainly will not go back there I will choose another opticians if this is the way you are treated
In my job in the NHS I would of got a disciplinary for being so rude

After having my I test which was very good and well organised
I was very angry to be told that it was at least £50 more to have my frames reglazed and cheaper to select new glasses WHY ..

I will never go to the Uxbridge store the store manager is so rude her behaviour towards me was like I was nothing.

had my hearing aids sent back to manufacture siemans after 3 weeks recieved a call to say they were ready to pickup i opened the package and there was only one one in there he went away for a while then came back and said they will be posting the other one backtoday after waiting another week i went back to the store to ask why i had not received it i was then told they might have sent one of them elsewhere i said why would someone opening a package with two hearing aids think to himself i will check one of them and send the otherone somewhere else i put it to him that i think you have lost it he away for a while whhhhhhhen he came back he tod me that they still got it and would send it back that day a week later it did not arrive spoke to the manager again he said he had spoken to seimans and they posting it back same thing did not arrive this has been going on for over seven weeks they now have come up with a new story that siemans are waiting for new stock to arrive so it has been lost although i dont think by seimans i dont believe that they have had any contact with them

I was told in writing what to expect at my post surgery follow up appointment. At specsavers Bridgnorth no drops were administered to dilate and examine the eye. Just a shortened version of a normal eye test. The NHS says no new glasses should be prescribed until 8 weeks post surgery. She prescibed glasses and was resistant when I said I would continue to follow my clinic advice to experiment with current glasses until the second eye is done. She snorted derisively " Good luck with that!". She made unsubstantiated comments that cataract surgery had caused nystagmus with no further explanation or advice. And she failed to answer any of my questions - in fact seemed to resent them. I complained to the store but,of course, since my complaint was about her she dismissed it without addressing any of my issues but made a personal attack on me and closed my record.

Eyesight changes required a new set of glasses - First sight test 13th July. New glasses arrived 28th July. Very poor results - new eye test 13th August prescription changed better results on new glasses received 27th August. However constant readjustments on positioning of glasses carried out since then. Misjudged distance in garden 23rd September due to poor positioning of glasses, Fell over, bruising face and damaging one lens on glasses - not covered by warranty apparently, so I'm not happy
Shirley Collier

Dear Sir/Madam,

I am writing to file a complaint about the service that I was treated your branch, firstly at Sainsbury’s Kings Lynn, Hardwick, Scania Way, Kings Lynn, and later on 25th August 2021, at your branch8, Norfolk Street, Kings Lynn.

I am going on holiday in October 2021 and decided to have my eye test done before my departure. I visited your branch in Sainsbury’s Kings Lynn Hardwick. There was a receptionist at the front door, and I asked to make an appointment to have my eye tested. To my astonishment, she didn’t even bother to ask me my name, and just told me that they do not take any appointments until October. I mentioned that I’ve been a Specsavers customer for several years, but the only answer was to try the other optician to cross the road.

I said I am very disappointed and left. On 25th August, I went to your branch at 8, Norfolk Street, Kings Lynn, (a branch I was originally treated before they transfer me to the Hardwick Branch). Again, the receptionist was at the front door, and I asked for an appointment to have my eye test. This time she took my details and told me I am not dew for an eye test until October 2021. I’ve told her that I will be away at that time. She said that the only time I can have the test is in October when the cost would be met by the NHS. I told her that I am prepared to pay for the test. She said OK and offered me an appointment on the 5th of September 2021. Again, I was surprised by the lack of customer service. The way she had treated me was quite rude, (perhaps it was my accent ), and she doesn’t like forefingers. When I said thank you and goodbye, she wouldn’t even look up and be bothered to answer.
I am very disappointed, as I always received good service, especially at the Hardwick Branch where the Canadian Lady Optician is outstanding.

In conclusion, I wish that this matter will be settled as everything that transpired has caused a great deal of stress and hassle on my part.

I look forward to hearing from you regarding this matter soon.

Yours sincerely,

John Nicholas Krejci.

My Partner Mr Ian Charlton visited your store in Blyth Northumberland yesterday 14 August 2021 to collect his glasses i admit his first visit on the 4th August he had a very good experience but yesterday no. My partner Ian has a disability that you cannot see he is deaf and he explained this to the young madam that was serving him and he asked her to take her mask down so he could see what she was saying and she flatly refused my partner was wearing his mask so he was protecting her. I was outside waiting for him and i could hear her shouting at him through her mask as though that would make a difference it did not it embarrassed and humiliated him even further. I do not blame the young madam i blame the manager of the store who has not trained her appropiately. She upset my partner so much it made him cry and it has upset me that she upset him it has been bad enough throughout this pandemic for everybody but a little bit of compassion and consideration is not a lot to ask for. I bet the same young madam goes shopping socialising and drinking without a mask. We have both been for and glasses within the last 6 weeks but never again will we choose Specsavers

I bought my wife who is deaf and is suffering from dementia ABemore hearing aid set £2,000. Today the right side unit appears to have ceased working I went to the local shop STOURPORT, the staff could not help but said they would contact a technician, who would ring me never happened .I tried to find a solution on the internet hopeless OFirst appointment for advice 25 of August. I suppose COvid will be the excuse but most other companies are now operating at a normal level but not this lot. I realise that this complaint is a total waste of time but some future customers may be warned

I am complaining about the very poor communication skill of the assistant who served me at the Dagenham branch . I don't know her name as a a name badge was not on display. I brought along a a pair of specSaver glasses to reuse. After questioning me about where I got them from she proceeded to phone the Lakeside branch because I thought my friend might have bought them there. That was very embarrassing. She made me feel like a criminal. Little did I know that they were purchased at the Stratford or East Ham store and not Lakeside as I originally thought -(because my friend who gave me the glasses works in Lakeside).
The main reason I returned to the store today was to clarify why I was charged extra on my receipt. In particular (39 pounds). She pointed out it was for reusing a pair of SpecSavers glasses. Today, I was told that this is what SpecSavers do- charge customers for reusing their own SpecSaver glasses. Again this was not clearly communicated yesterday. And so today, the same assistant was very eager to produce a written breakdown of how my money was spent. Something she DID NOT do yesterday when I had my appointment. She was indeed quick to tell me yesterday that if the lab technicians accidentally break my glasses then I am liable...
You'd think a modern company like SpecSavers would encourage its customers to reuse frames where possible and not charge customers for trying to be mindful. Am I right to speculate that the glasses are made cheaply and then sold at a profit? Yes, I believe so because today I was told that should the technicians break my glasses, I would be able to have a pair to the value of 49 pounds yet, the glass I bought into the store were on display at 89 pounds.

It seems to me that SpecSavers are in the business of trying to wrangle as much money as possible from its customers... and this experience has put me off SpecSavers.
In the future I will be returning to an independent opticians or I will try Boots instead. I have learnt a valuable lesson and will not shop at SpecSavers again.