June 23, 2021

Smyths Toys complaints number & email.

Smyths Toys
Average rating:  
 1 reviews
 by C chilvers
Manger
City where company is located (optional): Colchester

Hi I was in the colchester store just before Xmas . My son is on the spectrum and the manager was not very understanding in this matter. My son had a hot drink in a cup with a lid on. It was below 0 out side. I also had a hot drink and the staff didn’t say anything to me . I was talking with the staff about the out generation range. My son wanted to go look at hot wheels . He is 16 but with his needs . He is younger . But I thought ok we are in a toy shop. So he went off. He then phoned me to say the manager was chucking him out . The manager touched my son in the shoulder and made my child feel uncomfortable and set off his triggers . I did try and explain to the manager but he was very aggressive and said we were banned. I didn’t see a no eating sign and said this. Apparently it was in the left hand side of the door and we went in on the right. Again I did try and explain. The manager has no customer skills and definitely no skill with dealing with specific needs . Plus this is a toy shop.
More trading is definitely needed .
My sons confidence wasn’t great before but now he has been made to feel like a criminal .
I really hope this can be corrected for the sake of the toy store and other families that might have to suffer the same treatment.

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Smyths Toys complaints number & email

Complaint Phone number: 0333 344 1157

Complaint Email: info@smythstoys.com

Tweet: Smyths Toys

Website: https://www.smythstoys.com/uk/en-gb

Head Office address: 1B, Peninsular Retail Park, Bugsby's Way, Charlton, London SE7 7TZ

Get verified information about Smyths complaints email & Phone number. Call 0333 344 1157 to make a complaint to Smyths about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution.

How to make a Complaint to Smyths

Smyths operates an easy to follow complaints procedure. The first step is to call the complaints line on 0333 344 1157. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.

Smyths complaint contacts like Phone, email and support form

Complaint via Phone number : 0333 344 1157

The Complaint via Email : info@smythstoys.com

Complaint via  Support Form : Smyths Support Form

Smyths complaint website : smythstoys.com/uk/en-gb

Tweet: SmythsToysUK

Corporate Head Office address

1B, Peninsular Retail Park, Bugsby’s Way, Charlton, London SE7 7TZ

Also Read: Overclockers complaints email & Phone number

About Smyths

Smyths Toys Superstores is an Irish multinational chain provider of children’s toys and entertainment products with over 200 shops. Smyths Toys offer you the largest range of the latest and greatest products in toys, baby, outdoor and gaming, all at the lowest prices.

Products & Services

Toys

Also Read: Confused.com complaints email & Phone number

Hopefully, We helped you to get some genuine records for Smyths Complaint information.

Use below complaint form to discuss problems you have had with Smyths , or how they have handled your complaints. Initial complaints should be directed to Smyths directly. You can find complaint contact details for Smyths above.

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Smyths Toys
Average rating:  
 1 reviews
 by C chilvers
Manger
City where company is located (optional): Colchester

Hi I was in the colchester store just before Xmas . My son is on the spectrum and the manager was not very understanding in this matter. My son had a hot drink in a cup with a lid on. It was below 0 out side. I also had a hot drink and the staff didn’t say anything to me . I was talking with the staff about the out generation range. My son wanted to go look at hot wheels . He is 16 but with his needs . He is younger . But I thought ok we are in a toy shop. So he went off. He then phoned me to say the manager was chucking him out . The manager touched my son in the shoulder and made my child feel uncomfortable and set off his triggers . I did try and explain to the manager but he was very aggressive and said we were banned. I didn’t see a no eating sign and said this. Apparently it was in the left hand side of the door and we went in on the right. Again I did try and explain. The manager has no customer skills and definitely no skill with dealing with specific needs . Plus this is a toy shop.
More trading is definitely needed .
My sons confidence wasn’t great before but now he has been made to feel like a criminal .
I really hope this can be corrected for the sake of the toy store and other families that might have to suffer the same treatment.

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