Smyths Toys Customer Service: Phone, Email, Contacts.

Smyths Toys
Average rating:  
 1 reviews
 by C chilvers
Manger
City where company is located (optional): Colchester

Hi I was in the colchester store just before Xmas . My son is on the spectrum and the manager was not very understanding in this matter. My son had a hot drink in a cup with a lid on. It was below 0 out side. I also had a hot drink and the staff didn’t say anything to me . I was talking with the staff about the out generation range. My son wanted to go look at hot wheels . He is 16 but with his needs . He is younger . But I thought ok we are in a toy shop. So he went off. He then phoned me to say the manager was chucking him out . The manager touched my son in the shoulder and made my child feel uncomfortable and set off his triggers . I did try and explain to the manager but he was very aggressive and said we were banned. I didn’t see a no eating sign and said this. Apparently it was in the left hand side of the door and we went in on the right. Again I did try and explain. The manager has no customer skills and definitely no skill with dealing with specific needs . Plus this is a toy shop.
More trading is definitely needed .
My sons confidence wasn’t great before but now he has been made to feel like a criminal .
I really hope this can be corrected for the sake of the toy store and other families that might have to suffer the same treatment.

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Phone number: 0333 344 1157

Email: info@smythstoys.com

Head Office address: 1B, Peninsular Retail Park, Bugsby's Way, Charlton, London SE7 7TZ

Smyths Toys complaints number & email

Last updated on January 27th, 2024

How to make a Complaint to Smyths

Smyths operates an easy to follow complaints procedure. The first step is to call the complaints line on 0333 344 1157. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.

Smyths complaint contacts like Phone, email and support form

Complaint via Phone number : 0333 344 1157

The Complaint via Email : info@smythstoys.com

Complaint via  Support Form : Smyths Support Form

Smyths complaint website : smythstoys.com/uk/en-gb

Tweet: SmythsToysUK

Corporate Head Office address

1B, Peninsular Retail Park, Bugsby’s Way, Charlton, London SE7 7TZ

Also Read: Overclockers complaints email & Phone number

Smyths Business Hours

Monday: 9am – 6pm
Tuesday: 9am – 6pm
Wednesday: 9am – 6pm
Thursday: 9am – 6pm
Friday: 9am – 6pm
Saturday: Closed
Sunday: Closed

About Smyths

Smyths Toys Superstores is an Irish multinational chain provider of children’s toys and entertainment products with over 200 shops. Smyths Toys offer you the largest range of the latest and greatest products in toys, baby, outdoor and gaming, all at the lowest prices.

Products & Services

Toys

Also Read: Confused.com complaints email & Phone number

Hopefully, We helped you to get some genuine records for Smyths Complaint information.

Use below complaint form to discuss problems you have had with Smyths , or how they have handled your complaints. Initial complaints should be directed to Smyths directly. You can find complaint contact details for Smyths above.

People Also Ask

Q: Where is Smyths head office Address?
A: 1B, Peninsular Retail Park, Bugsby’s Way, Charlton, London SE7 7TZ.

Q: Who is the CEO of Smyths Company?
A: Tony Smyth was CEO of Smyths Company.

Q: What are Smyths Business Hours?
A: Monday – Friday 9am to 6pm and Saturday & Sunday was Closed.

Q: What is the Email of Smyths Company?
A: Email: info@smythstoys.com.

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Smyths Toys
Average rating:  
 1 reviews
 by C chilvers
Manger
City where company is located (optional): Colchester

Hi I was in the colchester store just before Xmas . My son is on the spectrum and the manager was not very understanding in this matter. My son had a hot drink in a cup with a lid on. It was below 0 out side. I also had a hot drink and the staff didn’t say anything to me . I was talking with the staff about the out generation range. My son wanted to go look at hot wheels . He is 16 but with his needs . He is younger . But I thought ok we are in a toy shop. So he went off. He then phoned me to say the manager was chucking him out . The manager touched my son in the shoulder and made my child feel uncomfortable and set off his triggers . I did try and explain to the manager but he was very aggressive and said we were banned. I didn’t see a no eating sign and said this. Apparently it was in the left hand side of the door and we went in on the right. Again I did try and explain. The manager has no customer skills and definitely no skill with dealing with specific needs . Plus this is a toy shop.
More trading is definitely needed .
My sons confidence wasn’t great before but now he has been made to feel like a criminal .
I really hope this can be corrected for the sake of the toy store and other families that might have to suffer the same treatment.

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