Sainsbury's complaints number & email.

Sainsbury's
Average rating:  
 133 reviews
 by Patricia peel
Apple pie
City where company is located (optional): Nantwich

Hi I don't know whether anyone else has complained about the apple pies I bought 2 apple pies on Saturday when we had them for tea I cut one open and it was rhubarb the other one is in the freezer we will have to give it away as we both don't like rhubarb so they have been labled wrong we usually have apple pie because we can't find any other pies to beat them thanks

 by Mrs Edgar
Wrong product can’t get in touch

Sainsbury’s got my online shopping wrong only by one item but they don’t have an email to write to only a phone number but they don’t answer because they are too busy and if I don’t raise the issue within 48 hours they won’t do anything! But if I do get through they will want an email picture I know this because I have had to do it in the past. It’s so annoying as their previous email isn’t working so I can’t use that either /

 by Mrs Fredericks
One specific employee

This particular Sainsbury Local is very good and well managed.

However there is one young woman employee who works there - on Sunday afternoons nowadays- who has an attitude problem and is outrageous. In fact, she pollutes the atmosphere for the rest of the staff and needs to be removed - or moved to another branch (maybe).

It has been brought to the attention of the head office, but nothing appears to have been done which is surprising as surely Sainsbury needs to take care of its reputation or its customers for that matter. My spending there is about £100 a week which I think is no mean amount.

I look forward to your response on that matter.

Mrs Fredericks

 by G willett
Cleaning.
City where company is located (optional): Redditch

I went to the redditch store this morning 1/03/2021.after getting a trolley for myself and sister-in- law who is blind and the finding wipes thrown in and then having to find something to pick them out with and bin them is disgusting putting me and anyone else at risk from covid.please sort it out.i found it disgusting.

 by Annette Eales
Grocery

Bag of fresh groceries all rotten. No email to raise a complaint. Tried their 'Facebook Messenger' but four days on and no contact from them.

 by Darren Wharton
Online Account

For over 3 weeks I have been unable to login to my online Groceries account. I have called several times, and nothing has been fixed. Changed password several times cleared cache, different browsers. Today told that they cannot find me after shopping with them for years. Total and utter incompetence and no attempt to fix the problem. So I will spend my money elsewhere with a company that actually values me as a customer.

 by David Fogg
Items missing
City where company is located (optional): Warrington

On Saturday 20th Feb 2021 I had a home delivery from Sainsburys that had 3 items missing. the driver said that it hadn't been put on the van. I explained to the driver that myself and my wife are both shielding due to the pandemic. He said he would refund us for the missing Items and it would take 3 to 5 days to go in the bank. I think he should have gone back for the missing Items and delivered them the same day because it is the delivery team that was negligent for not loading the items in the first place

My wife phoned the customer help line only to be fobbed off with the same answer you'll get a refund in 3 to 5 days. Personally I don't think this is good enough knowing we couldn't get out to buy the missing Items.

 by Ros
Lack of email address

I had a short delivery on my order today. The only way I could report it was by phone. Getting a refund (grudgingly given, they wanted to put a voucher on my account) took over 20 minutes, the hold message is interrupted every 20 seconds advising me that I could look at the website for help with my query. I would much have preferred to do so, if only they provided that option! Not even an email address to contact customer services with my viewpoint on the issue, just a phone line. Which doubtless tells me that I can look at the website for answers to my queries.................. Off to find the CEO's email to contact him about the ridiculousness of the whole situation.

 by Julie Warner
Customer services

Date 9/02/2021



Dear Sir/ Madam

Me and my daughter arrived at Colliers Wood Sainsburys on 7/02/21. To do my shopping, my daughters shopping and a friend shopping who is shielding at home. We waited in the queue and both got trolleys. When we got to the front of the queue, the girl standing at the door put her hand up at us.

Girl “ Are you together.”

Me “ Yes”

Girl “ Well you can’t come in together”.

Me “ Why. You just let those people in together.” I explained that me and my daughter did not live together and that she drives me to the shops. And because we are keyworkers and her partners is a keyworker, we all work -Monday -Friday, Sunday is the only day we can shop. My daughter has two children, and her partner looks after them on Sunday.

Girl “ No you can not come in together.”

The other shop assistant talking to my daughter “ You can stand over there” pointing to an area -and wait until she comes out.” Pointing with her fingers and holding her hands up.

Me “ Who is she calling she “

Girl. Shook her head. I walked into the shop. Thinking my daughter was behind me. I than heard my daughter calling me. I went outside the shop and she said “ They won’t let me in I have to wait outside until you come out.

Me “ Why are you not letting her in.

Assistants “ She not coming in you are not allowed to shop together.

Me “ What about them, you are not stopping them.”

Assistant, watched other people walk in.

Daughter “ They said I must wait outside the shop. Please can you explain were this is safe? My daughter was told to stand outside the shop while I went shopping which could have taken me an hour. So, for over an hour she would have to stand outside with customers walking pass her.

I watched the girl let another family in and nothing was said to this family.

I felt she was just randomly picking on people and choosing who they let in together. These girls were given the power to stop customer and choose who they thought they should let in. They were stereotyping. If we were not allowed in together why were other customer allowed to go in together? I understand about COIVD we work in early years and have extremely strict policies about who can come into the group and working in bubbles. But our policies stay the same for all people and not change from nursey to nursery . We went to another Sainsburys were we walked in together no questions asked.

We have shopped in Sainsbury throughout COVID and have never been stopped before. I have never felt so humiliated in my life. Customers watching us and two assistants pointing and holding their hands up saying “ NO stop you are not coming in.” Poor customers services -their behaviour and actions were unacceptable. This is what happens when you give power to untrained staff, they think they have the power to treat customers with no respect. I think these assistants were just stereotyping people and only letting in group they thought were acceptable.

Shame on Sainsburys for allowing this to happen.



Kind Regards

 by Daniel Begg
Food Dates
City where company is located (optional): Colchester

Hi, we had a delivery on 21st Jan all the fresh food that was delivered was use by 24th this is unacceptable and when opening our avocado on 23rd it had mold on it so had to be thrown out

Sainsbury's complaints number & email

Complaint Phone number: 0800 636 262

Complaint Email:

Tweet: Sainsbury's

Website: https://www.sainsburys.co.uk/

Head Office address: 33 Holborn, London, EC1N 2HT

Get verified information about Sainsbury's complaints email & Phone number. Complaints handling is available on the Sainsbury's website via 'Customer Support.' The first step is to call on the complaints line 0800 636 262. The company's complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

How to make a Complaint to Sainsbury’s

If you wish to complain to Sainsbury’s, call the complaints line on 0800 636 262. There are full contact details and information about the complaint procedures on the Sainsbury’s website.

Sainsbury’s complaint contacts like Phone, email and support form

Complaint via Phone number : 0800 636 262

Reservations From UK:

Complaint via Email :

Complaint via  Support Form : Sainsbury’s Support Form

Sainsbury’s complaint website : www.sainsburys.co.uk

Tweet: sainsburys

Corporate Head Office address

33 Holborn
London
EC1N 2HT

Also Read: River Island complaints email & Phone number

About Sainsbury’s

Sainsbury’s is the third largest chain of supermarkets in the United Kingdom. Founded in 1869, by John James Sainsbury with a shop in Drury Lane, London, the company became the largest retailer of groceries in 1922.

Sainsbury’s complaints hour

Mon-Fri, 8 am-10 pm, Sat 8 am-7 pm, Sun 10 am-4 pm

Products & Services

Hypermarket/Superstore, supermarket, convenience shop, forecourt shop

Also Read: Poundstretcher complaints email & Phone number

Hopefully, We helped you to get some genuine records for Sainsbury’s Complaint information.

Use below complaint form to discuss problems you have had with Sainsbury’s, or how they have handled your complaints. Initial complaints should be directed to Sainsbury’s directly. You can find complaint contact details for Sainsbury’s above.

 

Sainsbury's Customer Complaints

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Sainsbury's
Average rating:  
 133 reviews
 by Patricia peel
Apple pie
City where company is located (optional): Nantwich

Hi I don't know whether anyone else has complained about the apple pies I bought 2 apple pies on Saturday when we had them for tea I cut one open and it was rhubarb the other one is in the freezer we will have to give it away as we both don't like rhubarb so they have been labled wrong we usually have apple pie because we can't find any other pies to beat them thanks

 by Mrs Edgar
Wrong product can’t get in touch

Sainsbury’s got my online shopping wrong only by one item but they don’t have an email to write to only a phone number but they don’t answer because they are too busy and if I don’t raise the issue within 48 hours they won’t do anything! But if I do get through they will want an email picture I know this because I have had to do it in the past. It’s so annoying as their previous email isn’t working so I can’t use that either /

 by Mrs Fredericks
One specific employee

This particular Sainsbury Local is very good and well managed.

However there is one young woman employee who works there - on Sunday afternoons nowadays- who has an attitude problem and is outrageous. In fact, she pollutes the atmosphere for the rest of the staff and needs to be removed - or moved to another branch (maybe).

It has been brought to the attention of the head office, but nothing appears to have been done which is surprising as surely Sainsbury needs to take care of its reputation or its customers for that matter. My spending there is about £100 a week which I think is no mean amount.

I look forward to your response on that matter.

Mrs Fredericks

Page 1 of 45:
«
 
 
1
2
3
 
»
 

Related Posts