Sainsbury's complaints number & email.

Sainsbury's
Average rating:  
 117 reviews
by Filomena on Sainsbury's
City where company is located (optional): Kenton

I am very disappointed about your new rules. You are not supporting the NHS staff as stated on the web page.

I went to Sainsbury on my half and hour lunch break to collect an order from Argos and was denied to me the access.

You should train better your staff

by Cliff Henderson on Sainsbury's
Online Account
City where company is located (optional): FARNBOROUGH

I have been an online customer of Sainsburys since April 2020. As my wife and I are pensioners in our 70's we did not want to go out to supermarket with current Covid situation, hence the online delivery service. All had gone well until last week when I received an e-mail from Sainsburys that my delivery for the next day (21Jan) had been cancelled. No reason was given for cancellation, so I rang the customer services number. I spoke to Paul who told me my account had been frozen, but could not give me an explanation as to why, but said that someone would get back to me within 72 hours. Nobody did. I rang customer services again this morning (Monday 25th Jan) and again was told my account had been frozen and probably would not be re-instated, but again could not give a reason why. I was told a text had been sent to my mobile number last night. I have not received any text or written communication at all. I then rang another number for Sainsburys Customer Services who gave me the same story and suggested I complete this review and also to write to Sainsburys Head office in London, which I intend to do. This whole situation is disgraceful as I know my credit is good and I have paid all Sainsburys bills promptly, so I cannot understand why the account has been frozen. I am now in the awful position where I have to find another means of receiving grocery deliveries and Sainsburys do not seem to care about their loyal customers. I trust somebody in their organisation can give me a full explanation for their actions. For your information my Sainsburys account number is: 119577810.

by Helen Chance on Sainsbury's
Delivery
City where company is located (optional): London

Today it snowed in London. Not particularly heavy but Sainsbury’s just before the expiration of my delivery slot sent an email cancelling my delivery. I’m a single parent in a shielding household as my daughter is extremely clinically vulnerable. No telephone call no alternative delivery date phone cuts off as too busy to answer and no online slots to rebook. I’m a good customer who has regularly shopped online and since last March has ordered one delivery every week. I’m disgusted with them.

by Sean Tierney on Sainsbury's
Customer Service
City where company is located (optional): Edinburgh Quartermile

Refused order to shop as we were a group of key workers disgusting considering we supply food to the vulnerable

by Steebs on Sainsbury's
Health and safety at work

Speaking to a couple of Sainsburys drivers, I was amazed at the mentality of the Sainsburys management. They will not provide all wheel drive vehicles for difficult delivery times and locations, nor will they fit snow tyres to their delivery vehicles. To me thats like giving the driver a vehicle and saying, they cannot have fuel for it. Whilst I sincerely hope no harm comes to any of their drivers, because frankly, every one I have dealt with as been very kind, always wore a smile irrespective of the situation, and have always been very helpful. So why must they put their lives at risk driving vehicles that in many locations here is Scotland are simply not fit for purpose. If one of your drivers does get injured because you fail to fit your vehicles properly, I truly hope that he becomes exceedingly rich after suing Sainsburys for all they are worth.

One has to ask, when a driver cannot complete his run, what Sainsbury's thinks of the vast number of order cancellations that take place, or how they seem to believe that the cost in lost time, wages and recovery outweigh the cost of sitting out the vehicles with winter tyres. Its not as if the tyres are single use. I've had mine now for three years, and realistically they didn't cost that much, compared to the time I have saved.

Further, its not like the entire delivery fleet needs to be all wheel drive, or in fact fitted with snow tyres, but those operating in locations like the Highlands should certainly have vehicles which are far safer for the drivers to operate.

Its really typical of big business, saving pennies here and there so the management can sit on their arses and take home huge salaries. Shame, Sainsburys, Shame!!

by Diane on Sainsbury's
lack of email support

I consider it to be very poor that Sainsburys do not provide an email address so that you can get in touch if you have a problem. They are the only supermarket that do not provide an email address. You can contact them by phone or by twitter or by BSL but if you are deaf but don't do sign language or twitter then it makes it nearly impossible to get in touch. It just seems to me that they don't want the hassle of replying to individual email queries. I wanted to request a refund for a pack of plums that are rotten throughout with 3 days still to go before best before date!

by Mrs Treherne on Sainsbury's
delivery /
City where company is located (optional): Caerphilly

I have been a customer with Sainsbury's since 2010, I was suppose to have a delivery yesterday 20.30-21.30 never arrived and no notification it was not, try to get into my account and it has been blocked? dont no why , spoke to two customer care people today and both did not have any answers for me, i go into my bank today and find the money has been taken out yet it was not yesterday ? does not make sense if they knew I wasn't having it , now I have to wait 3-5 working days for the refund. Yet Sainsbury's were keeping in touch when they amended/ subs but not after when they were not delivering bad service here and very poor customer service

by Mary on Sainsbury's
City where company is located (optional): Arnold

My husband has final stage parkinsons and parkinsons dementia. I have shopped at sainsburys all my married life. My husband is wheelchair bound so i have to wheel him there every week to do my big shop. I was stopped on entering sainsburys today by a security man who asked if i was my husbands carer and said about the two of us shopping together. I spoke to someone later and asked if the security people could use common sense rather than embarrassing people. She said cant you leave him with anyone as its the law. Will shop at asda in future.

by Ivan Howell on Sainsbury's
Store

As a carer of a mentally disabled reletive I find your new mask and one person absolutely diabolical. You are victimising valnerable people

by Ben on Sainsbury's
Sainsburys attitude
City where company is located (optional): Anywhere

Dear Simon Roberts.



I just received an email from yourself, the draconian rules you are Inforcing in your stores is nothing short of a discrace, under the guise of a so called virus that has not been isolated or even proven you are treating your customers like cattle, its clear you are part of the Global reset agenda and you will be stopped, I have been a loyal customer for years, that ends now.

I suggest you instead stand up to the tyrannical communist goverment pushing their agenda, grow a pair and fight for your fellow human beings rights.

Yours in disgust Ben.

Sainsbury's complaints number & email

Complaint Phone number: 0800 636 262

Complaint Email:

Tweet: Sainsbury's

Website: https://www.sainsburys.co.uk/

Head Office address: 33 Holborn, London, EC1N 2HT

Get verified information about Sainsbury's complaints email & Phone number. Complaints handling is available on the Sainsbury's website via 'Customer Support.' The first step is to call on the complaints line 0800 636 262. The company's complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

How to make a Complaint to Sainsbury’s

If you wish to complain to Sainsbury’s, call the complaints line on 0800 636 262. There are full contact details and information about the complaint procedures on the Sainsbury’s website.

Sainsbury’s complaint contacts like Phone, email and support form

Complaint via Phone number : 0800 636 262

Reservations From UK:

Complaint via Email :

Complaint via  Support Form : Sainsbury’s Support Form

Sainsbury’s complaint website : www.sainsburys.co.uk

Tweet: sainsburys

Corporate Head Office address

33 Holborn
London
EC1N 2HT

Also Read: River Island complaints email & Phone number

About Sainsbury’s

Sainsbury’s is the third largest chain of supermarkets in the United Kingdom. Founded in 1869, by John James Sainsbury with a shop in Drury Lane, London, the company became the largest retailer of groceries in 1922.

Sainsbury’s complaints hour

Mon-Fri, 8 am-10 pm, Sat 8 am-7 pm, Sun 10 am-4 pm

Products & Services

Hypermarket/Superstore, supermarket, convenience shop, forecourt shop

Also Read: Poundstretcher complaints email & Phone number

Hopefully, We helped you to get some genuine records for Sainsbury’s Complaint information.

Use below complaint form to discuss problems you have had with Sainsbury’s, or how they have handled your complaints. Initial complaints should be directed to Sainsbury’s directly. You can find complaint contact details for Sainsbury’s above.

 

Sainsbury's Customer Complaints

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Sainsbury's
Average rating:  
 117 reviews
by Filomena on Sainsbury's
City where company is located (optional): Kenton

I am very disappointed about your new rules. You are not supporting the NHS staff as stated on the web page.

I went to Sainsbury on my half and hour lunch break to collect an order from Argos and was denied to me the access.

You should train better your staff

by Cliff Henderson on Sainsbury's
Online Account
City where company is located (optional): FARNBOROUGH

I have been an online customer of Sainsburys since April 2020. As my wife and I are pensioners in our 70's we did not want to go out to supermarket with current Covid situation, hence the online delivery service. All had gone well until last week when I received an e-mail from Sainsburys that my delivery for the next day (21Jan) had been cancelled. No reason was given for cancellation, so I rang the customer services number. I spoke to Paul who told me my account had been frozen, but could not give me an explanation as to why, but said that someone would get back to me within 72 hours. Nobody did. I rang customer services again this morning (Monday 25th Jan) and again was told my account had been frozen and probably would not be re-instated, but again could not give a reason why. I was told a text had been sent to my mobile number last night. I have not received any text or written communication at all. I then rang another number for Sainsburys Customer Services who gave me the same story and suggested I complete this review and also to write to Sainsburys Head office in London, which I intend to do. This whole situation is disgraceful as I know my credit is good and I have paid all Sainsburys bills promptly, so I cannot understand why the account has been frozen. I am now in the awful position where I have to find another means of receiving grocery deliveries and Sainsburys do not seem to care about their loyal customers. I trust somebody in their organisation can give me a full explanation for their actions. For your information my Sainsburys account number is: 119577810.

by Helen Chance on Sainsbury's
Delivery
City where company is located (optional): London

Today it snowed in London. Not particularly heavy but Sainsbury’s just before the expiration of my delivery slot sent an email cancelling my delivery. I’m a single parent in a shielding household as my daughter is extremely clinically vulnerable. No telephone call no alternative delivery date phone cuts off as too busy to answer and no online slots to rebook. I’m a good customer who has regularly shopped online and since last March has ordered one delivery every week. I’m disgusted with them.

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