How to make a Complaint to Sainsbury’s
If you wish to complain to Sainsbury’s, call the complaints line on 0800 636 262. There are full contact details and information about the complaint procedures on the Sainsbury’s website.
Sainsbury’s complaint contacts like Phone, email and support form
Complaint via Phone number : 0800 636 262
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Sainsbury’s Support Form
Sainsbury’s complaint website : www.sainsburys.co.uk
Corporate Head Office address
Also Read: River Island complaints email & Phone number
Sainsbury’s is the third largest chain of supermarkets in the United Kingdom. Founded in 1869, by John James Sainsbury with a shop in Drury Lane, London, the company became the largest retailer of groceries in 1922.
Sainsbury’s complaints hour
Mon-Fri, 8 am-10 pm, Sat 8 am-7 pm, Sun 10 am-4 pm
Products & Services
Hypermarket/Superstore, supermarket, convenience shop, forecourt shop
Also Read: Poundstretcher complaints email & Phone number
Hopefully, We helped you to get some genuine records for Sainsbury’s Complaint information.
Use below complaint form to discuss problems you have had with Sainsbury’s, or how they have handled your complaints. Initial complaints should be directed to Sainsbury’s directly. You can find complaint contact details for Sainsbury’s above.
Sainsbury's Customer Complaints
Average rating: 117 reviews
Jul 22, 2021
City where company is located (optional): Kenton
I am very disappointed about your new rules. You are not supporting the NHS staff as stated on the web page.
I went to Sainsbury on my half and hour lunch break to collect an order from Argos and was denied to me the access.
You should train better your staff
Jul 22, 2021
City where company is located (optional): FARNBOROUGH
I have been an online customer of Sainsburys since April 2020. As my wife and I are pensioners in our 70's we did not want to go out to supermarket with current Covid situation, hence the online delivery service. All had gone well until last week when I received an e-mail from Sainsburys that my delivery for the next day (21Jan) had been cancelled. No reason was given for cancellation, so I rang the customer services number. I spoke to Paul who told me my account had been frozen, but could not give me an explanation as to why, but said that someone would get back to me within 72 hours. Nobody did. I rang customer services again this morning (Monday 25th Jan) and again was told my account had been frozen and probably would not be re-instated, but again could not give a reason why. I was told a text had been sent to my mobile number last night. I have not received any text or written communication at all. I then rang another number for Sainsburys Customer Services who gave me the same story and suggested I complete this review and also to write to Sainsburys Head office in London, which I intend to do. This whole situation is disgraceful as I know my credit is good and I have paid all Sainsburys bills promptly, so I cannot understand why the account has been frozen. I am now in the awful position where I have to find another means of receiving grocery deliveries and Sainsburys do not seem to care about their loyal customers. I trust somebody in their organisation can give me a full explanation for their actions. For your information my Sainsburys account number is: 119577810.
Jul 22, 2021
City where company is located (optional): London
Today it snowed in London. Not particularly heavy but Sainsbury’s just before the expiration of my delivery slot sent an email cancelling my delivery. I’m a single parent in a shielding household as my daughter is extremely clinically vulnerable. No telephone call no alternative delivery date phone cuts off as too busy to answer and no online slots to rebook. I’m a good customer who has regularly shopped online and since last March has ordered one delivery every week. I’m disgusted with them.