Sainsbury's Customer Service: Phone, Email, Contacts.

Bought these beef steaks for my husband and myself to have on Boxing Day. We've had them before and they were very good, but this time they were as tough as old boots! Inedible in fact. I cooked them the same each time, as per instructions. Have you changed your supplier? Very disappointing.

I am a loyal and long standing customer of Sainsbury's Kenton, and am also an equity shareholder of Sainsbury's.

I write as an extremely frustrated customer of this particular branch, and find the need to raise a complaint.

As someone who works in the City, and a family, I do at times find myself going to the Kenton store at circa 9:45. Today, I was in an enormous rush to get essentials for the family (milk and butter), and found myself at the door at 9:57pm because of unusual traffic on Draycott Avenue.

I do understand that the store closes at 10:00pm, therefore, a guard would normally have closed the door by 9:45pm but will be standing by the door to allow customers to exit (and enter with a reminder that the store closes at 10:00pm).

Today, however, the guard had closed the doors and am pretty sure he saw me approaching the entrance but decided to just stand at his security desk (by the entrance) where there are cameras so I know he knew I was at the door waiting to be let inside.

I knocked with my knuckles (that began to hurt) so resorted to knocking with my car keys but the guard did not open the door for what seemed a minute or so.

When he finally opened the door, he told me the store was closed. I told him I was at the entrance at 9:57pm, am aware the store closes at 10pm and just needed to purchase milk and butter.

Frustrated, I asked to speak to the manager. A manager by the name of Yasmin arrived. I explained the situation to her and my frustration. Her reaction was quite astounding. Her initial response was to justify the guards actions!! Her empathy was with the staff - that I must understand they need to leave at 10pm!!

She did not even have an apology to offer.

Is this how Sainsbury's staff are trained to behave? Is this the type of staff Sainsbury's employs? Depending on your answer, I will decide whether to ever spend my hard earned cash with any part of Sainsbury's in future.

It will most certainly also help me determine whether I wish to remain a shareholder of Sainbury's.

I look forward to an urgent response. Until then, I will be shopping at a competitor.

Points coupon at ESSO was refused as 'they dont accept them'. The coupon was in date and correct amount of petro purchased do ssk sburys are scamming customer into buying extra petrol but garage wont give ectra points but theh did accept the nectar card. Complete cheat by sainsbury

Don't Shop At Sainsburys.co.uk. I placed a large order and when the delivery man was dropping the 'drawers' at my front door we noticed a hand written note above the drawer with some packets of fish, " + 4". He asked me if I knew if my order was incomplete and I replied that the email had said that all was good and no substitutes. He went back to his van supposedly to check and we continued hurriedly unpacking; the order was large. He returned saying all was well and took the drawers. As soon as we organised everything I understood what the "+ 4 " note was; we were indeed short shipped 4 packs of fish yet the email hadn't informed so and I had not been refunded. I quickly called customer service, the woman was sympathetic and issued a credit voucher. When I was upset she was not issuing a refund, she assured me the voucher was valid a lengthy time. Ever since I was unable to log in to Sainsburys.co.uk. I called customer services twice; both times they said it was a website issue, I should try again soon. The third time I called customer services, still unable to log in and put my credit voucher to use, they informed me that my account had been closed due to fraudulently claiming credit!

I am writing to inform the manager of this service, about an employees/other, seen at the Sainsburys Supermarkets in London. 1, this person is a male, african origin, medium quite slim built, short hair, wore a security jacket, uniform/clothing and and shoes, possibly aged between 50-60 years, security officer/other, seen at the system, in the West Hendon Branch. 2, this person is a male, euro origin, medium quite slim built, wore a cap, security jacket, uniform/clothing and shoes, possibly aged between 35-45 years, customer, seen at the self-service point, in the Kenton Branch, distracting a customer at the point. 3, this person is a male, afro-caribbean origin, medium quite slim built, short hair, wore specs, jacket/casual clothing and shoes, possibly aged between 35-45 years, customer seen at the customer services section, in the Kenton Branch. 4, this person is a female, afro-caribbean origin, medium quite slim built, medium length hair, wore a jacket/casual clothing and shoes, possibly aged between 35-45 years, customer, seen in the Kenton Branch, accompanied by a young child, starring at a customer, standing at the customer services queue section. 5, this person is a male, asian origin, medium quite slim built, medium length hair, wore a security uiniform/clothing and shoes, possibly aged between 30-40 years, security officer/other. He has a starry eye, seen in the Kenton Branch. 6, this person is a male, afro-caribbean origin, medium quite slim built, wore a cap, winter jacket, casual clothing and shoes, possibly aged between 20-30 years, customer. He talked onto an i-pod/other. 7, this person is a male, african origin, medium quite slim built, medium length hair, wore specs, security jacket, uniform/
clothing and shoes, possibly aged between 60-70 years, security officer/other, seen at the system, in the Kenton Branch. 8, this person is a male, african origin, medium quite slim built, medium length hair, wore a jacket/casual clothing and shoes, possibly aged between 20-30 years, customer, seen using a store trolley, in the Kenton Branch. 9, this person is a female, african origin, medium quite slim built, medium length hair, wore a jacket/casual clothing and shoes, possibly aged between 40-50 years, customer, seen accompanied by a male, at the main till point, in the Edgware Branch. She quietly, and creepily, witchcraft a customer at the point. 10, this person is a male, african origin, medium quite slim built, wore a cap, jacket, casual clothing and shoes, possibly aged between 50-60 years, seen entering the store, talking onto a mobile phone, and walking towards a customer, to witchcraft her, in the Edgware Branch. 11, this person is a male, african origin, medium quite slim built, medium length hair, wore specs, casual/uniform clothing and shoes, possibly aged between 40-55 years, seen walking towards a customer to witchcraft her, in the Edgware Branch. 12, this person is a male, african origin, medium quite slim built, short hair, wore a security jacket, uniform/clothing and shoes, possibly aged between 50-60 years, security officer/other, seen in the Edgware Branch, on the same day as the other person. These persons are trouble
makers. Please could you check into their associates and for missing pennies/other, taken by the employees instores immediately. customer

I am writing to inform the manager of this service, about an employee seen at the Sainsbury's Supeermarket, in Kenton. He is described as african origin, medium quite slim built, medium length hair, wore a security unidform/clothing and shoes, possibly aged between 50-60 yeaers, security officer/other. He intensely, focused onto a customer instore.

I am writing to inform the manager of this service, about an employee seen at the Sainsburys Local Supermarket, Wembley Triangle, in London. this person is a male, asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoesd, possibly aged between 30-40 years, store worker, seen instore, at the kiosk/lottery/till point, by one self. I, assume, this person is a trouble maker. Please could you check into his associates and for missing pennies/items, from the customers, taken by the employees instore, between 2016-2023, immediately.

The delivery never turned up! I was advised via text message that your delivery driver was running late you would however deliver asap. That was 6.12pm on SUNDAY!! I called your customer helpline gave them the details and was advised (ON YOUR SYSTEM) it states it has been delivered. It wasn't! I was advised it will have to be looked into and the store manager would contact me. He didn't! I understand if delivery is missing it requires looking into however to have an undertone that you must be wrong or dare I say lying! Is simply unacceptable. As Sainsbury simply ignored the first call, I tried again, waited for your customer services to contact the branch and was told very sorry but the system was down, all my details were left with the store and they would call, they told me the store was aware a couple of deliveries that hadn't been completed! Then guess what nearly 5 hours later and nothing!! This is a complete shambles, an embarrassment. I would like my delivery and an apology for the extremely poor, service (or as in this situation lack off). You will have my details as I have spoken to customer services, I look forward to hearing from you with a resolution to this dreadful experience dealing with Sainsbury's

We regularly buy Sainsburys taste the difference reduced fat 2 skinny burgers.
When I cooked the burgers & bit into them the meat was like shoe leather, I was chewing for about 5 minutes, they were full of gristle & sinuses,I ended up giving it to the dogs because they were inedible, taste the difference is a premium product range which is supposed to be the best of the best, it turns out your burgers are made from scragg end ( which is rubbish beef), do your premium burgers are just expensive dog food, I will not be buying them again & I will be wary of anything claims to be taste the difference as it may be mediocre food

I am writing to inform the manager of this service, about the following employees seen at The Sainsburys Supermarket, in Pinner, London. this person is a female, african/afro-caribbean origin, medium quite slim built, medium length hair tied back, wore specs, wore a store uniform/clothing and shoes, possibly aged between 20-30 years, self-service assistant/other, seen at the point. this person is a male, asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 20-30 years, self-service assistant/other, seen at the point. I, assume, these persons are trouble makers. Please could you check for missing pennies/other, from the customers, taken by these persons and other store workers, at the till areas, between Jan-Sept 2022, immediately. customer