MandM Direct Customer Service: Phone, Email, Contacts.

MandM Direct
Average rating:  
 2 reviews
 by Sayeed Abdullah Syed
Delivery an customer service
City where company is located (optional): LONDON

It's a pathetic delivery service provider by m&m direct. No response form Cust service just an email from them..no action been taken..it's been 7 days now..we have to sit at the door to take parcel from them..they don't bother to call you..on Knock on the door an despair...
Parcel return to them..that's it I am very disappointed with this service.

 by Maria
Delivery my order
City where company is located (optional): London

I would like to explain my order No 25431578 of Oct. 3, 2021, which I have not received until today.
You sent the order but Hermes did not deliver it to me.
Several times I received an e-mail with the estimated date and time of delivery, each time I was at home waiting for the shipment and each time I found the information on the tracking page still the same:
"We tried to deliver your parcel today but you weren't in or there was no safe place to leave it"
It was take place each time when I was at home. My address is correct and my intercom is working.
I left also special info for the courier on the front door that I'm still waiting for him onle he should use my intercom but for vain.
I have also tried to contact hermes.com to fix this problem. I wrote information about the situation with a request for a reply, until now there is no answer.
In my opinion the courier wasn't here at all not once.
In addition, 4 days later, I placed another order with your company on October 7, 2021 (No. 25587346), which I received without any problems during the first visit by the courier.
On the tracking page still exist information posted on Tuesday 19th October 2021 that:
"We're seding your parcel back to the sender"
which means comeback to you .
So, my question is what now with my order?
Could you explain me this mess?
I do not trust Hermes.
Is there no other option to ship this package? I won't pay Hermes a second time for their lack of professionalism and incompetent couriers.
I will be waiting for your answer.
Regards,
Maria

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Phone number: 00 44 1568 619521

Email: customerservices@mandmdirect.com

Head Office address: Moreton on Lugg, Hereford HR4 8DS, United Kingdom

MandM Direct complaints number & email

Last updated on January 27th, 2024

How to make a Complaint to MandM Direct

Complaints handling is available on the MandM Direct website via ‘Customer Support.’ The first step is to call on the complaints line 00 44 1568 619521. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

MandM Direct complaint contacts like Phone, email and support form

Complaint via Phone number : 00 44 1568 619521

The Complaint via Email : customerservices@mandmdirect.com

Complaint via  Support Form : MandM Direct Support Form

MandM Direct complaint website : mandmdirect.com

Tweet: mandmdirect

Corporate Head Office address

Moreton on Lugg, Hereford HR4 8DS, United Kingdom

Also Read: Carpetright complaints email & Phone number

MandM Direct Business Hours

Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours

About MandM Direct

MandM Direct is an online clothing store in the United Kingdom. It sells its products over the Internet and is the second largest online fashion retailer in the UK. MandM Direct stocks nearly 200 brands including Timberland, Adidas, Diesel and Puma.

Products & Services

Also Read: Coventry Building Society complaints email & Phone number

Hopefully, We helped you to get some genuine records for MandM Direct Complaint information.

Use below complaint form to discuss problems you have had with MandM Direct , or how they have handled your complaints. Initial complaints should be directed to MandM Direct directly. You can find complaint contact details for MandM Direct above.

People Also Ask

Q: Where is MandM Direct head office Address?
A: Moreton on Lugg, Hereford HR4 8DS, United Kingdom.

Q: Who is the CEO of MandM Direct Company?
A: Damian Evans was CEO of MandM Direct Company.

Q: What are MandM Direct Business Hours?
A: Monday – Sunday business was 24 hours.

Q: What is the Email of MandM Direct Company?
A: Email: customerservices@mandmdirect.com.

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MandM Direct
Average rating:  
 2 reviews
 by Sayeed Abdullah Syed
Delivery an customer service
City where company is located (optional): LONDON

It's a pathetic delivery service provider by m&m direct. No response form Cust service just an email from them..no action been taken..it's been 7 days now..we have to sit at the door to take parcel from them..they don't bother to call you..on Knock on the door an despair...
Parcel return to them..that's it I am very disappointed with this service.

 by Maria
Delivery my order
City where company is located (optional): London

I would like to explain my order No 25431578 of Oct. 3, 2021, which I have not received until today.
You sent the order but Hermes did not deliver it to me.
Several times I received an e-mail with the estimated date and time of delivery, each time I was at home waiting for the shipment and each time I found the information on the tracking page still the same:
"We tried to deliver your parcel today but you weren't in or there was no safe place to leave it"
It was take place each time when I was at home. My address is correct and my intercom is working.
I left also special info for the courier on the front door that I'm still waiting for him onle he should use my intercom but for vain.
I have also tried to contact hermes.com to fix this problem. I wrote information about the situation with a request for a reply, until now there is no answer.
In my opinion the courier wasn't here at all not once.
In addition, 4 days later, I placed another order with your company on October 7, 2021 (No. 25587346), which I received without any problems during the first visit by the courier.
On the tracking page still exist information posted on Tuesday 19th October 2021 that:
"We're seding your parcel back to the sender"
which means comeback to you .
So, my question is what now with my order?
Could you explain me this mess?
I do not trust Hermes.
Is there no other option to ship this package? I won't pay Hermes a second time for their lack of professionalism and incompetent couriers.
I will be waiting for your answer.
Regards,
Maria

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