The AA Customer Service: Phone, Email, Contacts.

The AA
Average rating:  
 6 reviews
 by vikki
Breakdown

this is the second time we have been let down by the AA there is no communication for them at all! they are happy to leave you stranded no matter what! first time took over 4 hours to get home and no this time been stranded since 1pm today! the only reason we know what's going on is because i keep calling them.... that's not my job!!

 by GILLIAN B SIMS
no one answering phone for help
City where company is located (optional): BRISTOL

had a tyre punture car undrivable
10 mins on line, no answer further
calls kept getting the same response auto message over and over further 15mins .called on a family member for help problem sorted within 15mins what is your excuse??????

 by chris wilson
City where company is located (optional): Folkestone

I wish to make a complaint. The AA offered me to get my car MOTd at a discount price at one of their recommended garages near me. my car broke down on the 8th June and was taken to this garage in Ashford Kent. was found to have afaulty deisel injector, which is an easy fix, My car is still in the garage now the 18th June the guy in the garage said he is ill and cant do it. The AA reffered me to this garage, from their recommendation. I am a pensioner and we need our car. the guy in the garage works on his own which is illegal under health and safety. Did the AA not VET this garage before taking them on their books. They have the parts to repair it but he is on his own...whats happening about my car its nearly 2 weeks now and as I said we are pensioners and need our car. We reall have been let down by the AA...What can be done ..please we are desperate now

 by Robin Brunskill
Theft
City where company is located (optional): Wilmslow Cheshire

The AA are taking money out of my account, but I am not a member of the AA breakdown service. This concerns me very much. I have tried to contact your complaints dept, but as yet I have had no help. This is theft.

 by Michael Astbury
Communication
City where company is located (optional): London

Thank you Sharen . I could'nt get through to Customer Service to discuss

car insurance renewal despite trying the the telephone number on the policy and several on line many times 30 mins plus . No mention of queue length or time. I finally got through to Sharen in complaints and she was very pleasant and solved my problem promptly

 by Ian grant Wood
the app and service
City where company is located (optional): Chemslford

The AA The biggest bunch of ???????holes know to the human race.. Just rang to complain again all the bullshit got so much had to hang up and start to write. My first complaint dates back to September this year.. still waitting and paying membership seems really pointless. It took The AA 5 hours to pick me up after I broke down. This proves the company is so shit.. I'm disabled and on there books as priority.. 5 hours fucking shit service

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Phone number: 0344 209 0556

Email: customersupport@theaa.com

Head Office address: Fanum House, Basing View, Basingstoke RG21 4EA, UK

The AA complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to The AA

The AA have a complaints line on 0344 209 0556 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.

The AA complaint contacts like Phone, email and support form

Complaint via Phone number : 0344 209 0556 

AA Complaint Form: Complaint Form

Complaint via Email : customersupport@theaa.com

Complaint via  Support Form : The AA Support Form

The AA complaint website : www.theaa.com

Tweet: TheAA_UK

Corporate Head Office address

Fanum House, Basing View, Basingstoke RG21 4EA, UK

Also Read: Suzuki complaints email & Phone number

The AA Business Hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm

About The AA

AA plc is a British motoring association founded in 1905, which currently provides car insurance, driving lessons, breakdown cover, loans, motoring advice, road maps and other services.

More contact number’s of AA

Driving School: 0800 607 080
Mortgages: 0800 953 0025
DriveTech: 0344 264 9624

Products & Services

Also Read: Smart complaints email & Phone number

Hopefully, We helped you to get some genuine records for The AA Complaint information.

Use below complaint form to discuss problems you have had with The AA, or how they have handled your complaints. Initial complaints should be directed to The AA directly. You can find complaint contact details for The AA above.

People Also Ask

Q: Where is The AA head office Address?
A: Fanum House, Basing View, Basingstoke RG21 4EA, UK

Q: Who is the CEO of Suzuki Company?
A: Jakob Pfaudler was CEO of The AA Company.

Q: What are The AA Business Hours?
A: Monday – Friday 8am to 6pm and Saturday 9am to 5pm & Sunday 10am to 4pm.

Q: What is the Email of The AA Company?
A: Email: customersupport@theaa.com.

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The AA
Average rating:  
 6 reviews
 by vikki
Breakdown

this is the second time we have been let down by the AA there is no communication for them at all! they are happy to leave you stranded no matter what! first time took over 4 hours to get home and no this time been stranded since 1pm today! the only reason we know what's going on is because i keep calling them.... that's not my job!!

 by GILLIAN B SIMS
no one answering phone for help
City where company is located (optional): BRISTOL

had a tyre punture car undrivable
10 mins on line, no answer further
calls kept getting the same response auto message over and over further 15mins .called on a family member for help problem sorted within 15mins what is your excuse??????

 by chris wilson
City where company is located (optional): Folkestone

I wish to make a complaint. The AA offered me to get my car MOTd at a discount price at one of their recommended garages near me. my car broke down on the 8th June and was taken to this garage in Ashford Kent. was found to have afaulty deisel injector, which is an easy fix, My car is still in the garage now the 18th June the guy in the garage said he is ill and cant do it. The AA reffered me to this garage, from their recommendation. I am a pensioner and we need our car. the guy in the garage works on his own which is illegal under health and safety. Did the AA not VET this garage before taking them on their books. They have the parts to repair it but he is on his own...whats happening about my car its nearly 2 weeks now and as I said we are pensioners and need our car. We reall have been let down by the AA...What can be done ..please we are desperate now

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