Everyone Active Customer Service: Phone, Email, Contacts.

i am trying to contact everyone active complaints dept. but all i get is a brick wall . even the tel no is rubbish it gives no imvormation except for the web site which is rubbish as well

Absolutely awful there is no number what so ever to get anything sorted get passsed from pillow to posts been taking money out my account when membership has been canceled I would never recommend using this gym I don’t give it a 1 star I give it 0 !

I have a total of 6yrs Membership. I loved Barking Abbey Spa and what it stood for, our well being.

21/01/2024

Customer Care 0
I have silently watch the dismissal, disrespectful response to long term members & regular users from the most senior staff member (Janice I think her name is) I am not sure if she is the manager but she appears to be running things. She makes the members experience of the spa an increasingly negative one.

Countless members are scared of her, especially because English is not their primary language most of them complain whilst in the steam room and sauna every time I visit. At least 4 members complain about her and the increasingly unfriendly and unhygienic environment we have to endured. Members complaint are continually ignored.
I never complain but because the health of members are at risk, my duty of care head has kicked in and so this is my experience of Barking Abbey Spa.

Room Therapy Service 0
No Bath robes for massage, no towels while waiting, when I asked for both, I was told neither is available! Massage Table is very old peeled. Floor looks dirty. The Therapist do their best but they remain in an extremely difficult position. Their manager is a bully and does not listen to them.

Massage Experience (10)
Therapists are all excellent. They are very good at providing the appropriate therapy for each client. Visitors & members say extremely positive things about the staff, but they are working under an extremely bullish atmosphere. They can't protest, because they will be punished. All members see how difficult the atmosphere is for them. We empathise with the Therapists.

Spa Rooms Hygiene (0)
It is evident that there is complete lack of up keep to the Spa as a direct result of whoever is managing the Spa, your current manager is incapable. Many members have left and moved to the Canning Town Spa because of the dirt.

All Rubber on doors mostly are worn out. Doors are not closing properly anymore. Steam room walls & seats are all disgustingly dirty, not to mention the hydration pool. So cream, blurry, soapy the pool looks disgusting!

A member explained to me, why there is evidence of rats visiting the sauna room, the floor board close to the door is broken with chipped wood always scattered on the floor, 100% evidence of rats bitting through the sauna plasterboard. That area continually has scattered wood chips! I believe rats visit the Spa every night!

Steam rooms seats & walls are slimmy, people are allowed to enter with food, soaps, all products, oils, mobile devices, now I continual see and hear the annoying sounds of music from visiting spa users ears. Soapy sits everytime I visit which is 3 times a week.

Hydration pool looks so unclean, I am shocked people use it! In the past, everytime I entered that Barking Abbey Hydration Pool, fungal infection appears on my skin. Back then hygiene was moderate now it 100% neglected and worse than we have ever experienced.

Last week the Spa was completely closed! I only found out on arrival. Why wasn't I called when I booked via the app? Why has it been shut throughout the week with 0 calls to myself, no compensation or apologies from management. They really take our membership for granted. I wasn't informed the Spa opened on Saturday 20th January it 2024 but it is currently open, the hydration pool is not in use and apart from mushrooms growing in the pipe system, worms are coming through the pipes into the steam rooms!!! Do you understand how long it takes to remove worms within pipes!!

Suggestion
Everyone Active Management Team needs to be changed or a public law suit or images capturing evidence of slim, rats & worms will be posted all over social media. This environment is too intimidating to complain face to face, members have been 'punished' for complaining at the spa reception desk and now the lists of what's wrong with the Spa is getting ridiculously long due to mismanagement.

Abbey Spa used to be excellent. Not anymore. Could a change of manager get us back to the correct standard of hygiene and how long will that take?

I remain positive as it is such a great Spa when managed professionally and efficiently. Be warned, it's a 'No Go Area' right now!

Very poor customer service paid membership last year but due to illness could not attend I asked 5 times could my membership be frozen nothing was done but they were soon quick enough to remind me when membership was due and because I didn't renew to renew I would have to pay full membership proves the point they only want your money