Last updated on July 23rd, 2019
How to make a Complaint to Specsavers
Call the Specsavers complaints line on 0345 2020 241. If you need to take matters further, the ‘Contact Us’ section of the website presents several clearly laid out options along with a description of the complaints procedure.
You can choose between postal or online written contact, phoning via 0345 2020 241.
Specsavers complaint contacts like Phone, email and support form
Complaint via Phone number : 0345 2020 241
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Specsavers Support Form
Specsavers complaint website : www.specsavers.co.uk
Corporate Head Office address
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Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates mainly in the British Isles, Australasia and the Nordic countries. The chain offers optician services for eyesight testing and sells glasses, sunglasses, and contact lenses. It also sells hearing aids.
Products & Services
Domiciliary sight tests
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Hopefully, We helped you to get some genuine records for Specsavers Complaint information.
Use below complaint form to discuss problems you have had with Specsavers, or how they have handled your complaints. Initial complaints should be directed to Specsavers directly. You can find complaint contact details for Specsavers above.
Specsavers Customer Complaints
Average rating: 2 reviews
Aug 5, 2020
City where company is located (optional): Gravesend Kent
I would like to make a complaint regarding the service I received this morning at the Gravesnd branch. I had an apt at 10.30 today Monday 6th July this was written on my receipt in which I had already paid £288.00. I was returning to the store for my glasses collection. I had no problem queuing outside , I was happy to stay there while she found my glasses in the circumstances we are all facing . However I was not happy about trying my glasses on outside the shop in full view of other customers, they needed adjusting at the frames which she adjusted for me . I was not even given a mirror to look at or given a card to read off to make sure they were OK being varifocals. I felt embarrassed standing outside as I thought this wasn't the service I expected . I told the assistant that I was not happy with her service and would be making a complaint. I also told her my glasses were ok but actually they are to tight , I walked away as I was not going to stand there any longer. I have been coming to Gravesend branch many years now and always had a great service , in the future I don't know . Regards Mary Kennett
Aug 5, 2020
City where company is located (optional): Birmingham
Hi we have been calling the Shirley branch since 10.00 till 16.00 hours still now answer I spoke to 1 of the team on Friday last week and asked for them to be delivered across the road but no one came now the store is only open Tuesday and Thursday I have ran out of my contacts and no way of getting an answer of head office ore anyone else only the switch bored who said the line was ok but all you get is music all day can some one get me my contacts for me ASAP